Q: How long does shipping take?
A: Shipping times will vary based on your location. Typically if you are in the United States, you will receive your product within 10 business days of placing the order. During busy seasons like Christmas time, you can expect delays with shipping times.
Q: I placed an order a few days ago. Where is my tracking number?
A: Once your order ships, we'll either text or email you your order information and tracking number. If you haven't seen an email from us several days after placing your order, check your spam/junk folder.
- If you still can't find the tracking number, just send us a message on Facebook, or email us and we'll be happy to send it to you.
Q: I have a question about a product. How do I contact you?
A: If you are looking for a quick reply, send a message to our Facebook page @Curivate, or you can press the messenger icon on our website. Our chat bot will respond, but you can select "Chat with a human" and we will get back with you as soon as possible.
You can email us at: firstname.lastname@example.org
Call us at: +1 707 739 6362
Q: How do I know that your supplements are good quality? I've heard that a lot of supplement companies don't care about quality, and use low-end or fake ingredients!
A: This is a very valid concern and question we get frequently! All of our supplements are formulated and shipped from here in the United States, at FDA inspected/GMP certified facilities. This means that the facilities in charge of producing our products are held to very high standards, by both health officials, and us as well.
Also, all of our supplements we offer are third-party tested. You'll be able to find our test results for our products here, on our "Lab Test Results" page: https://curivate.us/pages/coa-lab-test-results
Q: Do you ship CBD products outside of the United States?
A: No. Unfortunately, regulations do not allow us to ship CBD products internationally.
Q: What is the difference between hemp and CBD, and what does full spectrum and isolate mean?
A: Essentially, the CBD products we offer are hemp-derived CBD. This means that the CBD is extracted from the hemp plant. The main difference between hemp oil and CBD oil, is essentially that hemp oil doesn't contain more than trace-amounts of cannabinoids.
We offer both full-spectrum CBD and isolate CBD products. Essentially, the difference is that full-spectrum products contain a wide variety of cannabinoids. This may include trace amounts of psychoactive cannabinoids such as THC. It likely isn't gonna be enough to get you high, though. Legally, hemp-derived CBD products can only contain a concentration of less than 0.3% THC. Isolate on the other hand, essentially contains just the cannabinoid CBD.
If you have any more questions, hit the messenger icon and we will answer them!
Q: Can I buy CBD products if I'm under 18 years old?
A: No. We do not sell or promote the use of CBD products by minors. By purchasing any of these products, we are assuming you are of legal age and eligibility to do so. Always follow all state and local guidelines. Do not use if you are pregnant or nursing either.